Tenant Service Requests and Work Orders
All maintenance and service requests are handled via PRISM, an online system designed to help expedite tenant queries, and ensures individual service calls are handled in a timely manner.
Services provided are listed within the Service Request application and may include but are not limited to:
- Temperature adjustments (HVAC)
- Restroom supply & general cleaning
- Photo ID cards
- Hanging pictures/whiteboards
- Additional trash bins
- Rooftop Terrace reservations
Requests are processed in accordance with the request's urgency. Our Property Management team aims to acknowledge all requests within one hour of entry into the system, while the time to resolve an issue is dependent on the scope of the resolution.